Last Updated: August 9, 2025
At Shams Almaarifa, we are committed to providing a seamless shopping experience for our customers. This policy outlines our terms regarding Shipping, Returns, and Warranty.
1. Shipping Policy
- We primarily deliver within Iraq.
- Delivery times vary depending on destination and product availability. An estimated delivery time will be provided at checkout, but it is not guaranteed.
- We are not responsible for delays caused by shipping companies, customs, or circumstances beyond our control.
- Shipping fees are displayed at checkout and are non-refundable unless the return is due to an error on our part.
- The customer is responsible for providing correct shipping information. We are not responsible for delays or lost shipments resulting from incorrect addresses.
2. Return Policy
- The customer must contact us before returning any product. We will review the request and provide instructions, including the return address and applicable conditions.
- The product must be unused, in its original packaging, and in the same condition as received.
- Some products, such as perishable goods, custom items, or digital products, may not be eligible for return.
- The return acceptance period is determined on a case-by-case basis and will be communicated to the customer upon request.
- Shams Almaarifa bears the return shipping costs if the reason is an error on our part (e.g., sending the wrong or defective product).
- If the return is for other reasons (e.g., change of mind), the customer may bear the return shipping costs.
- Refunds are processed to the original payment method after receiving and inspecting the returned product.
3. Warranty Policy
- We offer a warranty on defective products, subject to the following conditions:
- The warranty period and scope depend on the product type and will be communicated to the customer at the time of purchase or upon request.
- The warranty covers manufacturing defects only and does not cover damage resulting from misuse, accidents, or normal wear and tear.
- The customer must contact us with proof of purchase and details of the defect. We may request photos or videos for assessment.
- If the product is found to be defective under warranty terms, we may offer repair, replacement, or a refund at our discretion.
- Warranty claims are subject to inspection and approval by our team.
4. Contact Information
For inquiries regarding shipping, returns, or warranty, please contact us via:
Email: sales@shams-almaarifa.net
Phone: +9647704445989